Customer Services FAQ
Find below a range of frequently asked questions that will help you to shop with us. If your question isn't listed, please contact our friendly customer services team for more information.
How do I contact Export Customer Services?
Enquiries and orders can be sent by email to firstname.lastname@example.org. Our office hours are Monday – Friday 9:00am – 5:00pm
What currencies do you trade in?
We trade in GBP Sterling.
Can payment be made by Letter of Credit?
Yes. The specific terms of the LC will need to be discussed in advance. Please contact us for further information.
Can I open an account?
Initial orders are usually on a pro forma basis with payment in advance of delivery but we assess each customer individually and may set up an account if regular orders are going to be placed. If you would like to request for an account to be set up, please fill in the Account Request form.
Can I pay by credit card?
We accept credit or debit card payments over the telephone whether you are ordering on behalf of your organisation or making a private purchase. We accept all major credit or debit cards (please note we do not accept American Express).
Do you have a minimum order charge?
We have no minimum order charge.
Do you provide an Express Service?
We will do what we can to help out with last minute emergencies. Please contact us to discuss your requirements.
How do I arrange a return?
We are unable to accept returned goods without prior authorisation. Goods deemed “no longer required” will need to be returned in a re-saleable condition and at your own expense. Please contact our export customer services team in every instance. Re-stocking charges of 20% may apply.
Can you supply a product that doesn’t appear on your website?
We will always try to source items for you that don’t appear online or in our catalogue where possible. Please note that these items are likely to have a longer lead time and would be non-returnable. Please contact us with your requirements and we will send you a quotation.
Can my order be collected?
Goods can be arranged for collection by your own agent/shipper. This needs to be co-ordinated with the export customer services team who will advise the necessary details. If you are using this website to request a quote, simply tick the relevant delivery/collection options before submitting your form.
Can you deliver my goods?
We can arrange to obtain a variety of freight quotes and options to deliver goods. Under the INCO terms these can vary from Delivered to Place (DAP), Carriage Paid To (CPT), Cost and Freight (CFR) etc.
What Countries do you deliver to?
We can arrange delivery of goods Worldwide.
Can you supply Certificates of Origin and other Attested documents?
We are able to arrange European or Arab Certificates of Origin, along with Attested Invoices if needed.
We can also provide EUR1 Movement Forms should these be required.
If you are using this website to request a quote, simply tick the relevant documents options before submitting your form.