Terms & Conditions

Prices

All prices shown on this website are in GBP and are Ex-Works. Prices are effective from 1st January 2014 – 31st December 2014 and supersede all previous prices. Prices are exclusive of VAT, local taxes and import taxes. Whilst we endeavour to maintain our prices we reserve the right to vary our prices in accordance with economic conditions without prior notice. Any price reductions will be passed on to the customer in the same way. Errors or omissions are subject to alteration without notice. Additional charges may apply for Export Packaging, Carriage/Freight, Export Documentation, Transportation Documents, Export Compliance Documentation, Certificates of Origin and Insurance. Our export customer services team will happily quote for the above services and documentation prior to despatch. Incoterms 2010 apply.

Terms

Payment is required in full before despatch for all international customers. Any goods conveyed to customers remain the property of Technology Supplies Ltd until paid for in full but liability for those goods transfers to the customer upon receipt. Technology Supplies Ltd accepts Letters of Credit. The terms and conditions of the Letter of Credit must be accepted by Technology Supplies Ltd in advance. Payment by Letter of Credit will be evaluated on a case by case basis and full approval by Technology Supplies will be required.

Delivery

We aim to consolidate orders where possible. No liability will be accepted in cases of non delivery or delayed delivery. Some products have long lead times; these will be advised at the time of order.

Product Availability

We are continually seeking to improve the quality and value of our goods and services. Whilst every effort is made to ensure that the information given on this website is accurate, changes do occur and goods can be modified or discontinued by the manufacturer. In this event we will offer an alternative where possible. We reserve the right to change specifications or improve goods. We can quote for products not featured on the website. Please contact our export customer services team for further details.

Hazardous/Dangerous Goods

A number of products in this catalogue are classified as Dangerous or Hazardous Goods. These products have been marked as such on the website. These products require special arrangements to be shipped internationally. Please contact our export customer services team for more information.

Orders

We have no minimum order charge.

Carriage

For International orders the carriage or freight charges will be quoted at cost and will be valid for 30 days. Technology Supplies Ltd reserve the right to levy extra costs that arise after confirmation of an order is received. These costs will be discussed with you prior to despatch.

Damage and/or loss in transit

Please notify us within 10 working days of receipt of goods of any items damaged in transit where we have shipped the goods using our own freight forwarder. No responsibility is accepted for breakage or loss in transit unless insurance has been arranged by us. In all cases it is the customer’s responsibility to arrange third party insurance for goods in transit unless otherwise agreed in writing.

Returning Goods

We are unable to accept returned goods without prior authorisation. Goods deemed as no longer required will need to be returned in a re-saleable condition in original packaging at your own expense. Restocking charges of 20% may apply. Please contact our export customer services team for advice.

Customer complaints

We hope that you are pleased with any purchase you have made or service you have received from Technology Supplies. However, if for any reason you should have a complaint, please call our direct line 01743 442897. We hope to sort out your complaint while you're on the phone, but if this isn’t possible, we will agree a course of action with you.